Report an I.T. Issue - Mamhilad Park Estate

1. Physical Inspection:
Check the physical connections of the Ethernet cable on both ends (router/switch and the device).Ensure cables are securely plugged in and not damaged.
2. Swap Cables:
Try using a different Ethernet cable to rule out the possibility of a faulty cable.
3. Test Connectivity:
Connect the same cable to a different device that you know is working to check if the issue lies with the device or the port.Test other ports that have been working in the office to confirm if it is one port or all ports with issues.
4. Device Settings:
Check the network settings on the device experiencing the issue e.g. re-connect to Wi-Fi, Check that it can see a cable connected.
5. Router/Switch Configuration (If you have your own):
Access the router/switch configuration settings and check if the port is enabled and configured correctly.List any errors or issues in the logs to provide to JEUK.
6. Driver and Software Updates:
Ensure the network drivers on the device are up-to-date.Check for any available software updates on your device.
8. Reboot:
Sometimes, a simple reboot of the device / router can resolve a technical issue.

If you proceed to the form to report a problem and it is found that the issue is fixable using the above steps after contacting IT support, then you may be charged for the service. We are able to provide a spare ethernet cable for testing if required.

Name

Your email

Telephone

Organisation

Where are you based on-site?

Have you contacted your IT company?
If yes, what is the name of the company?
Who is the contact at the company?
What is the contact number for the company?

Description of issue

If you have any images/documents that indicate an issue, please upload them here.

REPORT ANI.T. ISSUE

REPORT AN
I.T. ISSUE